Legal

Privacy Policy

Dentistry on Duncan Mill — 300-240 Duncan Mill Rd, North York, ON M3B 3S6

Last updated: July 2026

Dentistry on Duncan Mill (“we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard information in accordance with the Personal Health Information Protection Act (PHIPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable laws.

1. Information We Collect

When you contact us, book an appointment, or use our website, we may collect personal information including your name, email address, phone number, and any details you provide in your message.

When you visit our clinic, we collect health information necessary to provide dental care, including medical history, dental records, treatment plans, and insurance information.

Our website may collect non-personal information such as browser type, pages visited, and time spent on the site through standard web analytics tools.

2. How We Use Your Information

To schedule and manage your dental appointments.

To provide, coordinate, and follow up on dental treatment.

To process insurance claims and billing, including direct billing to CDCP (Sun Life), NIHB, IFHP, and private insurers.

To communicate with you about your care, appointment reminders, and relevant health information.

To comply with legal and regulatory requirements under the Personal Health Information Protection Act (PHIPA) and other applicable Ontario and federal laws.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your health information with other healthcare providers involved in your treatment only with your consent or as permitted by law.

We may disclose information to insurance companies or government programs (e.g., CDCP, NIHB) as necessary to process your claims.

We may disclose information if required by law, court order, or regulatory authority.

4. Protection of Your Information

We take reasonable physical, administrative, and technical measures to protect your personal and health information from unauthorized access, use, or disclosure.

Our clinic uses secure, encrypted systems for storing electronic health records in compliance with PHIPA requirements.

All staff members are trained on privacy obligations and are bound by confidentiality agreements.

5. Retention of Records

We retain patient records for a minimum of ten (10) years from the date of last treatment, or until a minor patient reaches the age of 28, whichever is later, as required by the Royal College of Dental Surgeons of Ontario (RCDSO).

Non-clinical personal information (e.g., inquiry emails) is retained only as long as necessary for the purpose collected.

6. Your Rights

You have the right to request access to your personal health information held by our practice.

You have the right to request a correction of inaccurate information in your records.

You may withdraw consent for certain uses of your information, subject to legal and professional obligations.

To exercise any of these rights, please contact us in writing at the address below.

7. Cookies & Website Analytics

Our website may use cookies or similar technologies to improve your browsing experience and analyze site traffic. You can disable cookies in your browser settings; however, some features of the site may not function properly if you do so.

We do not use cookies to collect personally identifiable information without your knowledge.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page. We encourage you to review it periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Dentistry on Duncan Mill 300-240 Duncan Mill Rd, North York, ON M3B 3S6 Phone: 416-445-1320 Email: duncan.mill.dentistry@gmail.com